Batjail Privacy Policy

1. Introduction

As a trusted online gaming platform, Batjail places the highest importance on our users' privacy. This privacy policy explains how Batjail collects, uses, stores, and protects your personal information.

Thousands of trusted players across Bangladesh enjoy Batjail every day — and their personal information is completely safe with us. We never sell or misuse your data. That is our promise.

2. What Information Is Collected

2.1 Information Collected at Registration

When you create an account with Batjail, we collect the following information:

• Full name and middle name (if applicable)
• Email address
• Phone number
• Date of birth (for age verification)
• Full residential address
• Username and password
• Selected language preference

2.2 Transaction Information

When you make a deposit or withdrawal on Batjail, we collect:

• Bank account details (account holder name, account number)
• Payment method (the channel used to send funds)
• Transaction amount and date
• Transaction reference number
• Transaction status (successful, failed, pending)

2.3 Usage Data and Log Data

When you use the Batjail platform, we automatically collect:

• Your IP address and device information
• Browser type and version
• Operating system (Windows, MacOS, Linux, iOS, Android, etc.)
• Which pages you visited and how long you spent on them
• Game history and win/loss records for each session
• Clicks, taps, and cursor movements (to improve user experience)
• Session duration and login/logout times

2.4 Verification Documents

For security and fraud prevention, we may request:

• National ID card (as proof of citizenship)
• Copy of passport or driving license
• Proof of address (utility bill, telephone bill, etc.)
• Bank statement (for financial verification)

3. How Your Data Is Used

Batjail uses your personal information solely for the following purposes:

Purpose	Description
Account Management	To set up, maintain, and update your account
Transaction Processing	To complete deposits, withdrawals, and payments
Game Management	To track game history, wins/losses, and bonuses
Security Verification	To detect and prevent fraud
Customer Support	To resolve your questions and issues
Legal Compliance	To comply with the laws and regulations of Bangladesh

4. How Your Data Is Protected

4.1 Encryption Technology

Batjail keeps all your data secure using state-of-the-art encryption technology. We use:

• SSL/TLS Encryption: All data between your browser and our servers is encrypted
• AES-256 Encryption: Sensitive information stored in our databases is protected with the highest level of encryption
• Password Hashing: Passwords are never stored in plain text — only their hashed form is saved

4.2 Access Control

We ensure that only authorized employees can access your information. Every access is logged and monitored.

4.3 Data Backup and Recovery

All your data is backed up daily and stored across multiple secure locations. In the event of any incident, we can quickly restore your data.

5. Data Sharing and Third Parties

Batjail Never sells, rents, or transfers your personal information to third parties — except in the following cases:

• Payment Processors: Only the necessary information is shared with our payment partners to process deposits and withdrawals
• Banks and financial institutions: To process transactions according to your instructions
• Legal Authorities: If required for legal compliance or fraud investigation
• Our suppliers and service providers: Only the minimum amount of information needed to provide their services

6. Your Rights and Controls

6.1 Data Access and Correction

You can view, download, or update your personal information at any time. Just go to your account settings in the Batjail app or website.

6.2 Data Deletion

If you would like your account and all associated data deleted, you can submit a request to our customer support team. We will delete your data unless we are legally required to retain it.

6.3 Opting Out of Marketing Communications

If you no longer wish to receive promotional emails or SMS from Batjail, you can opt out at any time. Every email and SMS includes an opt-out link at the bottom.

7. Cookies and Tracking Technologies

Batjail uses cookies and similar technologies to enhance your experience. These include:

• Session Cookies: To keep you logged in
• Preference Cookies: To remember your language and theme preferences
• Analytics Cookies: To understand how people use our platform

You can manage cookies through your browser settings, though doing so may affect some Batjail functionality.

8. Data Retention Policy

Batjail only retains your data for as long as necessary. Retention periods by data type:

• Active account data: For as long as your account remains active
• Transaction records: At least 7 years (as required by financial regulations)
• Support tickets and communications: 2 years or until the issue is resolved
• Analytical and usage data: 12 months
• Closed account data: 2 years (for fraud investigation purposes)

9. Changes to the Privacy Policy

Batjail may update this privacy policy from time to time, particularly when laws or our technology change. For significant updates, we will notify you by email or post an announcement on the platform.

10. Contact Us

If you have any questions or concerns about privacy, please contact our customer support team:

• Email: Every email is responded to within 24 hours
• Live Chat: Live chat with us directly on our website
• Phone: Call our customer line (during business hours)