Our Responsible Gaming Commitment

Batjail is more than just a gaming platform — it's a safe community. We believe online gaming can be both fun and responsible, which is why we go the extra mile to look after every player's well-being.

Gaming addiction is a real problem that affects thousands of people. At Batjail, we're here to help you keep your gaming habits in check and maintain a healthy balance.

Our Goals: So every player can enjoy gaming in a safe, informed, and responsible way.

Recognize the Signs of Gaming Addiction

Gaming addiction develops gradually. Watch out for the following warning signs:

Loss of Time Control

Gaming longer than planned and being unable to stop.

Financial Issues

Overspending or going into debt to fund gaming.

Relationship Damage

Spending less time with family and friends or avoiding social interaction.

Physical Problems

Noticeable changes in sleep, eating, or personal care habits.

Emotional Changes

Feeling irritable, anxious, or depressed when unable to play.

Chasing Losses

Continuing to play more in an attempt to recover lost money.

If you're experiencing one or more of these signs, it's time to seek help.

Batjail Safety Tools

We provide powerful tools to help you stay in control of your gaming behavior:

1. Deposit Limit

You can set daily, weekly, or monthly deposit limits to ensure you only play with what you can afford.

  • Daily limit: BDT 50 to BDT 50,000
  • Weekly Limit: BDT 250 to BDT 250,000
  • Monthly Limit: BDT 1,000 to BDT 1,000,000

2. Loss Limit

You can set a maximum loss amount for any given period. Once that limit is reached, your account will be locked automatically.

3. Session Time Limit

Limit continuous play sessions. We encourage you to take 15-minute breaks every hour.

  • Set sessions of 15, 30, 45, or 60 minutes
  • Mandatory break after each session

4. Self-Exclusion

If you feel your gaming is getting out of control, you can temporarily or permanently close your account.

  • Temporary: 1 day to 6 months
  • Permanent: Permanently Close Account

5. Age Verification

Only individuals aged 18 and above may create an account on Batjail. We verify all registrations and identify and close any fraudulent accounts.

Responsible Gaming Tips

Follow these tips and enjoy a safe gaming experience:

  • Set a Budget: Decide how much you can afford to spend before you start playing
  • Set Time Limits: Plan how much time you'll spend playing each day
  • Don't Chase Your Losses: If you lose, accept it and stop playing
  • Try Other Activities: Gaming should be a part of your life, not all of it
  • Listen to Your Friends: If they say you're playing too much, take their concern seriously
  • Prioritize Sleep and Eating: Maintain a Healthy Lifestyle
  • Take Care of Your Mental Health: Seek help if you feel stressed, hopeless, or anxious

Help & Resources

If you or someone you care about is struggling with gaming addiction, you're not alone. Many organizations in Bangladesh and around the world are ready to help.

Contact Batjail

Our customer support team is available 24/7. If you have any concerns about your gaming or questions about our safety tools:

  • Live Chat: Chat with us directly on our website
  • Email: Send us an email for fast and detailed support
  • Phone: Call our customer line during business hours

External Organizations

For help with gaming addiction in Bangladesh and internationally:

  • National Mental Health Organizations: Expert Advice & Support
  • Online Support Groups: Share your experience with others
  • Mental Health Professional: Speak with a therapist or counselor

Remember: Seeking help is a sign of strength, not weakness. Thousands of people have overcome their gaming problems — and so can you.